Clear payment rules for trust services

It applies to individual users, verified profile holders, premium report buyers, subscription users, enterprise customers, and API customers unless a separate signed agreement applies.

Refund eligibility may vary by product, payment provider, country, tax treatment, delivery status, usage level, verification progress, and third-party processing cost.

This policy should be read with the Terms and Conditions, Privacy Policy, product checkout notes, and any plan-specific or enterprise-specific terms.

After cancellation, access normally continues until the end of the active billing period unless the account is terminated for abuse, fraud, chargeback, or policy violation.

Users are responsible for cancelling before the renewal date if they do not want the next cycle to be charged.

Plan downgrades, upgrades, promotional pricing, credits, taxes, and partial-cycle treatment may depend on the billing provider and product configuration.

If you cannot access the billing area, contact support before the renewal date with the account email and plan details.

Refunds may be considered if a paid report was not delivered, the same payment was charged twice, the report could not be accessed due to a verified technical issue, or the wrong plan was charged.

Reports are generated from available identifiers, evidence signals, verification status, moderation status, and risk intelligence at the time of access.

A change in risk score, later dispute update, newly added evidence, or user disagreement with a result does not automatically make a delivered report refundable.

Search credits, lookups, or one-time checks may be treated as consumed once the search result or restricted preview has been displayed.

Verification fees may be non-refundable after OTP attempts, face liveness processing, document upload, third-party KYC checks, manual review, or badge issuance begins.

Refunds may be considered where a payment was successful but verification did not start because of a platform-side technical failure.

Verification rejection due to mismatch, incomplete documents, suspicious activity, duplicate identity, policy breach, or failed liveness does not automatically qualify for refund.

Badges may be suspended or revoked without refund if obtained through misleading information, shared accounts, forged documents, chargeback abuse, or platform misuse.

Setup fees, custom engineering, compliance review, data migration, API integration, onboarding, and dedicated support may be non-refundable once work starts.

Prepaid API usage, committed volume, minimum guarantees, sandbox access, and production keys may follow separate usage and expiration rules.

Service credits, if any, are usually the exclusive remedy for service-level issues and do not automatically create cash refunds.

If there is a conflict between this page and a signed enterprise agreement, the signed agreement controls for that customer.

Include payment ID, order ID, transaction reference, date, amount, currency, account email, phone number, payment method, and screenshot of the debit or error.

Duplicate successful charges for the same product and account may be refunded after verification through payment logs.

A bank debit marked pending may reverse automatically without CheckKaroo receiving funds. Users should wait for bank settlement status before raising duplicate requests.

Unauthorized payment claims may require temporary account restriction, evidence review, payment provider investigation, and security checks.

Completed or viewed premium reports, consumed search credits, delivered downloadable reports, and accessed restricted trust intelligence.

Verification processing already started with OTP, liveness, document review, manual review, or third-party identity provider cost.

Account suspension or service termination caused by fraud, abuse, fake reports, harassment, scraping, chargeback abuse, or violation of Terms.

User error such as entering the wrong identifier, failing to cancel before renewal, buying the wrong plan after clear checkout display, or changing mind after access.

Support may first verify account ownership, payment status, product usage, delivery logs, and whether third-party processing has started.

Approved refunds are usually initiated to the original payment method. Cash, alternate bank transfer, or different payment route may not be available.

Payment providers, card networks, banks, UPI apps, and wallets may take several working days to reflect the refund after initiation.

Rejected refund requests may still receive an explanation, correction, support credit, re-delivery, or escalation path where appropriate.