Support scam guide
Fake customer support
Fake support scams appear in search results, maps, social posts, comments, and sponsored ads. They often ask for screen sharing, UPI PINs, OTPs, card details, or test payments.
Risk signal
Support spoof
Severity
high
Group
Support
Common identifiers
Add identifiers that can be matched safely across reports, profiles, payments, and evidence without exposing unnecessary private data.
Phone number
Use the exact phone number shown by the scammer so CheckKaroo can link repeat signals and avoid weak matches.
Website
Use the exact website shown by the scammer so CheckKaroo can link repeat signals and avoid weak matches.
Social page
Use the exact social page shown by the scammer so CheckKaroo can link repeat signals and avoid weak matches.
Payment handle
Use the exact payment handle shown by the scammer so CheckKaroo can link repeat signals and avoid weak matches.
Evidence to preserve
Keep proof in original form where possible. Screenshots help, but transaction IDs, URLs, timestamps, and chat context make moderation stronger.
Search result screenshot
Capture search result screenshot with date, time, sender, URL, or transaction context visible where possible.
Caller ID
Capture caller id with date, time, sender, URL, or transaction context visible where possible.
Support chat
Capture support chat with date, time, sender, URL, or transaction context visible where possible.
Payment request
Capture payment request with date, time, sender, URL, or transaction context visible where possible.
First response
These steps reduce further loss and keep your report useful for review, banking escalation, platform reporting, and official complaints.
Use official app/website support
Do this early: use official app/website support helps reduce repeat contact, preserve proof, and keep escalation options open.
Never share OTP/PIN
Do this early: never share otp/pin helps reduce repeat contact, preserve proof, and keep escalation options open.
Report fake listing
Do this early: report fake listing helps reduce repeat contact, preserve proof, and keep escalation options open.
Urgent money loss
If money was recently transferred, call 1930 first and raise a bank or payment-app dispute. Speed matters for fund-freeze attempts.
Privacy boundary
Do not upload OTPs, passwords, full card numbers, full Aadhaar, private documents, or unrelated intimate media. Use masked, relevant evidence whenever possible.
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