Support scam guide
Tech support scam
Tech support scams use pop-ups, calls, fake antivirus warnings, and impersonated support agents. They may demand gift cards, remote access, subscriptions, or banking details.
Risk signal
Device panic
Severity
high
Group
Support
Common identifiers
Add identifiers that can be matched safely across reports, profiles, payments, and evidence without exposing unnecessary private data.
Phone number
Use the exact phone number shown by the scammer so CheckKaroo can link repeat signals and avoid weak matches.
Pop-up URL
Use the exact pop-up url shown by the scammer so CheckKaroo can link repeat signals and avoid weak matches.
Remote session
Use the exact remote session shown by the scammer so CheckKaroo can link repeat signals and avoid weak matches.
Payment receipt
Use the exact payment receipt shown by the scammer so CheckKaroo can link repeat signals and avoid weak matches.
Evidence to preserve
Keep proof in original form where possible. Screenshots help, but transaction IDs, URLs, timestamps, and chat context make moderation stronger.
Warning screen
Capture warning screen with date, time, sender, URL, or transaction context visible where possible.
Support number
Capture support number with date, time, sender, URL, or transaction context visible where possible.
Installed app
Capture installed app with date, time, sender, URL, or transaction context visible where possible.
Payment proof
Capture payment proof with date, time, sender, URL, or transaction context visible where possible.
First response
These steps reduce further loss and keep your report useful for review, banking escalation, platform reporting, and official complaints.
Close fake pop-ups
Do this early: close fake pop-ups helps reduce repeat contact, preserve proof, and keep escalation options open.
Disconnect remote access
Do this early: disconnect remote access helps reduce repeat contact, preserve proof, and keep escalation options open.
Run trusted security checks
Do this early: run trusted security checks helps reduce repeat contact, preserve proof, and keep escalation options open.
Urgent money loss
If money was recently transferred, call 1930 first and raise a bank or payment-app dispute. Speed matters for fund-freeze attempts.
Privacy boundary
Do not upload OTPs, passwords, full card numbers, full Aadhaar, private documents, or unrelated intimate media. Use masked, relevant evidence whenever possible.
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